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Delivery & Returns

Hypelocker is committed to delivering an exceptional customer experience. We encourage you to contact us with any questions or concerns prior to placing your order.

 

How do I contact Hypelocker?

Our Customer Care team is here for you 5 days a week. Our normal business hours are from Monday – Friday / 10:00 – 17:00, excluding public holidays in Croatia. We try to reply to all customer inquiries within 24 hours. You can contact us via email address: info@hypelocker.eu or using a Contact form on Hypelocker website.

Delivery

For all orders, processing and verification times range from 7 — 10 business days before an order ships. Additional time may be required during promotional periods and holidays. You will receive an email with tracking information once your order has shipped.

 

At the moment, we only ship to member states of the European Union:

• Austria — 20,00 €
• Belgium — 25,00 €
• Bulgaria — 35,00 €
• Croatia — 40,00 kn ~5,30 €
• Czech Republic — 20,00 €
• Denmark — 25,00 €
• Estonia — 25,00 €
• Finland — 35,00 €
• France — 25,00 €
• Germany — 20,00 €
• Greece — 35,00 €
• Hungary — 20,00 €
• Ireland — 25,00 €
• Italy — 25,00 €
• Latvia — 25,00 €
• Lithuania — 25,00 €
• Luxembourg — 25,00 €
• Netherlands — 25,00 €
• Poland — 25,00 €
• Portugal — 25,00 €
• Romania — 35,00 €
• Slovakia — 20,00 €
• Slovenia — 10,00 €
• Spain — 25,00 €
• Sweden — 25,00 €

 

Orders delivered to the Croatia and in other European countries will be shipped via DPD. Please be advised that we cannot make any changes to the shipping address once an order is received.

Prices outputted in € have been converted using following rate | 1€ = 7,53450 kn.

Cancellations

Our fulfillment process begins immediately after an order is received, so we are unable to accommodate cancellation requests. All confirmed orders will be subject to our standard return policy.

In the event that an item becomes unavailable, Hypelocker reserves the right to cancel your order or items within your order at any time. We will provide a full refund, back to your original form of payment. You will be notified via email of any orders or items we cannot fulfill and have refunded.

Returns

Now you have up to 30 days for return of purchased goods!

Please use the “Withdraw from the contract of sale” form, which came with your order or download it as a easy editable PDF file.

 

Download: “Withdraw from the contract of sale” (Return form)

 

Booking your return is easy. Here’s what you need to do:

Step 1. Place each item you’re returning with any designer boxes or cases that came with your order inside the Hypelocker packaging.
Step 2. Fill in the return form supplied and pop it into the parcel together with the item(s) being returned.
Step 3. Seal the parcel securely and take it to your preferred shipping partner.

Please note that you have to cover the costs of returning the items back to us by yourself.

 

Please send your return to the following address:

Enterprise Studio d.o.o.
Ulica Ivana Gundulića 1A
10380 Sveti Ivan Zelina
Croatia / Hrvatska

 

We recommend you return your items using the packaging your order arrived in. If you’re unable to do this, please find a suitable alternative. Make sure any designer boxes or cases that came with your order are also protected within your returns packaging. If you return your item without protecting the designer boxes or cases that came with your order, you may not receive your refund. We recommend you ask the courier to scan your package when they collect your return. This will make sure your return is tracked.

Return policy

You have the right to withdraw from the contract within 30 days without giving any reason. If you would like to return purchased goods, please send them to us. The return must be made within 7 days of the day you notify Enterprise Studio about the cancellation. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory.

 

Please note that the following conditions apply for returns:

• Make sure that your returned articles are complete, unworn, unwashed, include the product label and in their original packaging.
• A clothing item you are returning can be tested for fit but may not be worn.
• Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded.
• Footwear must be returned in the original box provided, and packaged inside a protective shipping box.
• Other products that you are returning – must remain in original unopened packing so that the product can be sold again.
• Panties, boxers and briefs can only be returned if unopened in original packaging, unworn and in the same condition as delivered, with all tags attached.

Return requests must be submitted within 30 days of the delivery date, and item(s) must be shipped back within 7 days of an approved request. Items that do not comply or are sent outside of this window are subject to refusal and may sent back to you.

 

You are responsible for all costs regarding return shipping, unless otherwise is agreed between you and Hypelocker. Returns cannot be organized via third parties (e.g. by refusing delivery etc.). We will not accept packages sent “cash on delivery“. If you believe you have received a damaged or defective item, or there has been a fulfillment error, please reach out to help@hypelocker.eu, and our Customer Care team will be happy to assist.

Refunds

Please allow up to 10 — 14 business days once your return has arrived back to us to inspect and authenticate the items(s) and process your refund. Refunds will be issued to the original payment method, excluding original shipping charges.

Customer complaints

At Hypelocker we offer only original products of the highest quality from reputable companies. We supply our store only from certified producers or authorized distributors. We sell brand new items in original packaging.

You can make a complaint for each product purchased on the hypelocker.eu website under the warranty for defects to the extent specified in the law for a period of 24 months and 36 months for Swedish customers, from the date customer receives the goods.

 

In case you have any complaints regarding your purchase, please contact our Customer Care team. Complaints can be submitted in writing in the following manner:

or

  • by mail to the following address:
    Enterprise Studio d.o.o.
    Ulica Ivana Gundulića 1A
    10380 Sveti Ivan Zelina
    Croatia / Hrvatska

 

We would like to take this opportunity to apologise for any inconvenience this may cause. You will be informed about the result of the complaint within 14 days from the date of receiving the product in accordance with applicable law in the scope of warranty. We will inform you about the result of the complaint via e-mail or by phone (e-mail or telephone number provided in the complaint form).

 

In case of a physical defect, the consumer may submit a claim under the warranty and demand:

• product repair (defect removal)
• exchange of the product for one free from defects
• price reduction

or

• withdrawal from the contract – if the defect is significant

 

If the complaint is accepted, we will refund you all payments received from you, including the costs of delivering the goods to you (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us) and the costs of delivering the goods to us (not higher than the cheapest delivery method offered by DPD).

 

Hypelocker.eu is not the producer of the Goods. Hypelocker.eu is not responsible for the guarantee of the sold Goods. The manufacturer may be liable under the warranty for the sold Goods under the terms and for the period specified in the warranty card. If the warranty document provides such possibility, the Customer may submit his claims under the warranty directly to an authorized service center whose address is on the warranty card.

If you have any additional questions regarding the complaint, please Contact us.

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